Last Updated: August 9, 2026

At AMG Benz Parts, we want you to be satisfied with your purchase. Because automotive parts can vary significantly by vehicle, model, year, engine, and part number, we encourage customers to carefully verify compatibility before placing an order.

This Refund and Returns Policy explains when returns, exchanges, and refunds may be accepted and how to request one.

1. Return Eligibility

You may request a return for an eligible product within 30 days of delivery, provided that the product:

• Is unused and has not been installed

• Is in its original condition

• Has not been modified, altered, painted, or damaged

• Includes all original packaging, accessories, labels, and documentation where applicable

• Has not been exposed to fluids, chemicals, excessive heat, or other conditions that could affect its resale condition

• Is not otherwise excluded under this policy

We reserve the right to inspect returned products before approving a return or refund.

2. Automotive Parts and Fitment

Customers are responsible for confirming that a product is suitable for their vehicle before ordering.

Vehicle compatibility can depend on factors such as:

• Make and model

• Model year

• Engine type

• Transmission

• Drivetrain

• Production date

• VIN

• Original equipment part number

• Manufacturer or transmission code

If you are uncertain whether a part is compatible with your vehicle, please contact us before purchasing.

A return based solely on incorrect customer selection may be subject to return shipping costs and other applicable charges.

3. Incorrect or Incompatible Parts

If you receive a product that is different from what you ordered or we supplied an incorrect item, contact us as soon as possible.

Please provide:

• Your order number

• Your name and contact information

• A description of the issue

• Photographs of the product and packaging

• The part number or identification markings where applicable

After reviewing the information, we may provide a replacement, exchange, return authorization, or refund as appropriate.

4. Damaged Items

If your order arrives damaged, please contact us promptly after delivery.

We may request photographs of:

• The damaged product

• The shipping box or packaging

• Shipping labels

• Any visible damage

Do not install or modify a damaged product. Installing a damaged item may make it difficult to determine whether the damage occurred during shipping or installation.

5. Defective Products

If you believe a product is defective, contact us with your order information and details of the issue.

Depending on the circumstances, we may request photographs, diagnostic information, inspection by a qualified technician, or return of the product for evaluation.

A product will not automatically be considered defective simply because it does not fit a vehicle for which compatibility was not confirmed.

6. Installed Parts

For safety and quality-control reasons, installed automotive parts may not be eligible for return unless the item is confirmed to have been defective or incorrectly supplied by AMG Benz Parts.

Before installation, carefully inspect the product and compare it with the original component and your vehicle's specifications.

Professional installation is recommended for complex automotive components.

7. Used, Modified, or Altered Products

Products that have been installed, used, modified, disassembled, painted, altered, damaged, or otherwise changed from their original condition may not be eligible for return.

This includes parts that have been:

• Installed on a vehicle

• Disassembled or opened

• Modified or altered

• Painted or refinished

• Damaged during installation

• Exposed to fluids or chemicals

• Damaged through improper handling or storage

8. Special-Order and Non-Returnable Items

Certain products may not be eligible for return because of their nature or because they are specially sourced or ordered for a customer.

These may include:

• Special-order products

• Custom or modified products

• Products specifically sourced at a customer's request

• Products identified as non-returnable on the product page

• Certain electrical or electronic components

• Products that have been installed or used

If a product has specific return restrictions, those restrictions will be communicated on the applicable product listing or at the time of purchase.

9. Return Authorization

Do not send a product back without first contacting AMG Benz Parts.

To request a return, contact us with:

Order Number:
Customer Name:
Product Name:
Reason for Return:
Photographs, if applicable:

If your return is approved, we will provide instructions regarding the return address and shipping procedure.

Unauthorized returns may be delayed or refused.

10. Return Shipping Costs

If a return is requested because you ordered the wrong part, changed your mind, or selected an incompatible product, you may be responsible for the cost of return shipping.

If the return is the result of an error on our part, such as sending the wrong product, or if the product is confirmed to have arrived defective or damaged, AMG Benz Parts may cover reasonable return shipping costs where applicable.

Return shipping arrangements will be communicated when the return is approved.

11. Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds are generally issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional business days for the refunded amount to appear in your account.

Original shipping charges may not be refundable unless the return is due to an error on our part or another circumstance where applicable law requires otherwise.

12. Partial Refunds

In certain circumstances, a partial refund may be issued if an eligible returned item has minor damage, missing packaging, or other conditions that reduce its resale value.

Any deduction will be determined after inspection of the returned product.

Products that are substantially used, installed, modified, or damaged may be rejected entirely.

13. Exchanges

Where available, eligible products may be exchanged for another item.

An exchange is subject to product availability and confirmation that the returned product meets the requirements of this policy.

If the replacement item has a different price, we may require payment of the difference or issue an appropriate refund.

14. Return Inspection

All returned products may be inspected before a refund or exchange is approved.

The inspection may verify:

• Product identity

• Part number

• Condition

• Installation status

• Signs of use or modification

• Missing components

• Packaging condition

• Whether the returned product corresponds to the original order

The inspection process helps protect both customers and AMG Benz Parts from incorrect returns and product mismatches.

15. Warranty Claims

If a product is covered by a manufacturer's warranty or an applicable AMG Benz Parts warranty, warranty claims may be handled separately from standard returns.

Warranty terms may vary by product. Some warranties may require professional installation, proof of purchase, diagnostic information, or inspection of the product.

Please contact us before sending a warranty-related item back.

16. Refund Delays

If you have been notified that your refund has been approved but do not see it in your account, first check with your bank or payment provider.

If the refund still does not appear after the applicable processing period, contact AMG Benz Parts with your order information so we can assist you.

17. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered processing, been shipped, or been specially sourced, cancellation may no longer be possible.

If cancellation is unavailable, the order may need to be handled under the applicable return provisions of this policy.

18. International Returns

Customers outside our primary shipping region may be responsible for return shipping costs, customs charges, duties, taxes, or other costs associated with returning an item.

International customers should contact us before sending a return so that we can provide the appropriate instructions.

19. Policy Changes

AMG Benz Parts may update this Refund and Returns Policy from time to time to reflect changes to our business, products, services, or applicable requirements.

The updated version will be published on this page with a revised Last Updated date.

20. Contact Us

If you have questions about a return, exchange, refund, damaged product, or warranty claim, please contact us before sending anything back.

AMG Benz Parts
Email: [Your Business Email]
Phone: [Your Phone Number]
Address: [Your Business Address]

When contacting us about an order, please include your order number and the product name so we can assist you more efficiently.

Our Commitment

At AMG Benz Parts, we aim to make purchasing Mercedes-Benz, BMW, Audi, and Porsche parts as straightforward as possible. Carefully checking product specifications and vehicle compatibility before ordering can help prevent unnecessary returns and ensure you receive the part that meets your requirements.